Contact us (ITD)

Contact us 24/7:

Visit us: Library Ground Floor: Monday to Friday, 9am-5pm.

Technology-related teaching emergencies
For support for teaching emergencies in the classroom, please ring the teaching emergency number:
All buildings except Brooks: x1614
Brooks: x2447
Information Security
The Information Security Team is responsible for the development, operation and continuous improvement of information security across the University
Find out more about Information Security
Email: [email protected]
Projects and working with ITD

Staff can find information about working with ITD on the staff intranet.

Support hours and channels

Details of the support available during our ‘core hours’ and ‘out of hours’, and via our various support channels.

Type	Support hours	Support available
Core hours	8:45am – 4:30pm Monday – Friday	All services are fully supported during these hours
Out of hours	All other hours including weekends, bank holidays and University closures	IT Helpline support and guidance Escalated support and issue resolution on best effort basis for high impact incidents, affecting over 1,000 people or affecting the reputation of the University.

Our IT Service Desk is here 24 hours a day, 365 days per year. You can reach us on the following channels:

Channel	Hours	Delivered by	Support available
Phone	8am – 5pm Monday – Friday	Manchester Met in-house Helpline team	Full support across all services and systems for all staff, students and guests.
	All other hours including weekends, bank holidays and University closures	Partner University (our normal contact details apply)	Support on password recovery, print queries, file recovery, network, advice and guidance on general IT queries, logging and escalation of all other queries.
Portal	Tickets can be submitted 24x7. They will be picked up between 8am-5pm Monday-Friday.	Manchester Met in-house Helpline team	Full support across all services and systems for all staff, students and guests.
Live chat	8am – 5pm Monday – Friday	Manchester Met in-house Helpline team	Full support across all services and systems for all staff, students and guests.
	All other hours including weekends, bank holidays and University closures	Partner University (our normal contact details apply)	Support on password recovery, print queries, file recovery, network, advice and guidance on general IT queries, logging and escalation of all other queries.
Face to face (Library)	8am – 5pm Monday – Friday	Manchester Met in-house Helpline team	Full support across all services and systems for all staff, students and guests.

Please note: the support we offer if using your own device is detailed on this page: Using your own device.