Confidentiality
The Student Visa team offers a confidential advice service, ensuring that any information you provide will not be disclosed to others outside the University, except in the following circumstances:
- You have given explicit consent to share the information.
- There is a risk to yourself or others.
- Legal requirements necessitate the provision of such information.
- Compliance obligations with immigration authorities or the police under the Points Based System or Office of the Immigration Services Commissioner (OISC) inspection mandate it.
Please note that our immigration advisers are University employees. Any information you provide that could jeopardise the University’s Student visa sponsor licence will be reported to the key contact named on our licence.
Regulation of Immigration Advice
Immigration advice in the UK is regulated by the OISC, and anyone providing immigration advice or services must adhere to the OISC’s Code of Standards. Manchester Metropolitan University also complies with the UKCISA Code of Practice.
The Student Visa team is authorised to give immigration advice to Manchester Metropolitan students and their family members, ensuring a fair and honest advisory service. Our advisers work within their competency level; if your situation is complex, you may be advised to seek help from a solicitor.
Complaints Procedure
If you have a complaint about our service, please raise it with us directly, and we will strive to resolve the issue. If we cannot resolve your complaint, follow Manchester Met’s complaints procedure.
You can also register your complaint with the OISC:
The Office of the Immigration Services Commissioner
5th floor, 21 Bloomsbury Street
London WC1B 3HF
0345 000 0046
[email protected]
Visit the OISC website
For more information, visit our visa and immigration guidance page