Using your own device

Support we offer

We offer the following support for staff, students, and guests using their own personal devices:

• Connecting to the on-campus WiFi (Eduroam)
• Accessing MMU web-based services and collaboration tools including MyMMU, Moodle, MS Teams, email, and Print
• Support with accessing and downloading supported software such as Office365 and software listed on the Software Download Centre. Please note the recommended specifications below, and any minimum requirements listed on the Software Download Centre. We cannot usually offer support with downloading software onto devices intended mainly for web use, such as Chromebooks.

We can also provide advice and guidance on:

• Information security issues
• Recommended external hardware repair suppliers for hardware issues

For support, contact the IT Service Desk.

Service levels

We can’t guarantee that all devices will be compatible with our network and services, or that they will meet our security requirements. We recommend using a device that meets the requirements below. However, we will always make an effort to help users access Manchester Met services from personal devices.

We offer the following level of service for personal devices:

• First response and troubleshooting from the IT Service Desk is available 24x7 via phone, live chat or self-service.
• Using remote support tools, the IT Service Desk will provide advice and guidance on resolving most issues affecting the listed services for up to 30 minutes.
• If the issue cannot be resolved within 30 minutes, we can recommend alternative access or external hardware repair suppliers.