Disability service pledge

If you have a disability we’ll provide specialist advice and guidance, identify reasonable adjustments, and remove barriers to participation to help you to achieve your full potential.

Our core aims and values

We’ll:

• treat you with respect, ensuring your support needs are fully assessed and effectively communicated
• ensure you are listened to and treated in a sensitive manner
• provide a welcoming, inclusive and accessible environment where you feel valued and listened to
• work in partnership with our students to continually develop and enhance our services, so that they are meaningful and meet the needs of disabled students
• regularly evaluate the quality of our service to you, by seeking your feedback through annual surveys and implementing changes where appropriate
• ensure that any disability related information is stored securely, handled sensitively and only shared on a need-to-know basis with your explicit consent*
• offer support and training to colleagues across the University to raise awareness of their responsibilities in supporting disabled students and embedding inclusive practices, as well as offering advice about implementing adjustments

*Except in situations where your wellbeing or safety is at risk.

Our commitment to you

We’ll:

• treat you with courtesy, fairness and respect, and be helpful and sensitive to your individual needs
• communicate directly with you via the most secure means available
• only communicate with parents and guardians with your explicit consent unless we consider your health and wellbeing to be at risk
• ensure that information we provide to you is in an accessible format.
• provide you with an opportunity to speak to a member of staff, either in person or by phone, within service hours, to resolve any urgent queries
• ensure our services are delivered by qualified and trained specialist staff who continue to develop their understanding of disability support
• work collaboratively with you, your academic department and other services to ensure that your reasonable adjustments are implemented, and support needs are met
• make appropriate and timely referrals for support and advise you about applications for external funding
• respond in a timely manner to feedback and attempt to resolve any issues you may raise

Your commitment to us

In order for us to offer relevant, timely and high-quality services, we ask you to:

• whenever you contact us, provide us with your full name and student ID and ensure that your contact details in university systems are up to date
• if you’re an enrolled student, use your student account when emailing the service
• where possible, provide us with at least 24 hours’ notice of a cancellation to an appointment or the need to reschedule
• respond in a timely manner to any requests for information which can help us assess your support needs
• contact us if you feel that there is an issue with your support and work with us to resolve the matter
• treat staff within the Inclusion and Disability Service with courtesy and respect