Inclusion Service pledge
We provide specialist support and advice to students who are care leavers, estranged from their family, carers or pregnant. Find out more about the core aims of the service, what you can expect of us and what we ask of you in return.
Our pledge
We’ll ensure you have fair and equal access to learning and personal development opportunities by identifying the support you need and removing barriers to participation – so that you can achieve your full potential.
Our core aims and values
We’ll:
- treat you with respect, ensuring your support needs are fully assessed and effectively communicated
- ensure you are listened to and treated in a sensitive manner
- provide a welcoming, inclusive and accessible environment where you feel valued and listened to when accessing support
- work in partnership with you to continually develop and enhance our services, so they are meaningful and meet your needs when using the Inclusion and Disability Service
- regularly evaluate the quality of our service to you, by seeking your feedback through annual surveys and implementing changes where appropriate
- ensure information about your personal circumstances is stored securely, handled sensitively and only shared on a need-to-know basis with your explicit consent*
- offer training to colleagues across the University about inclusive practices and how to support you if you have additional needs
*Except in situations where your wellbeing or safety is at risk.
Our commitment to you
We’ll:
- treat you with courtesy, fairness and respect, and we will be helpful and sensitive to your individual needs
- communicate directly with you via the most secure means available
- only communicate with parents / guardians / corporate parents with your explicit consent unless we consider your health and wellbeing to be at risk
- provide you with an opportunity to speak to a member of staff, either in person or by phone, within service hours, to resolve any urgent queries
- ensure our services are delivered by qualified and trained specialist staff who continue to develop their understanding of the support which may benefit students with additional support needs
- work collaboratively with you, your academic department and other services to ensure that your support needs are met
- make appropriate and timely referrals for support and advise you about applications for funding
- respond in a timely manner to feedback and attempt to resolve any issues you may raise
Your commitment to us:
In order for us to offer relevant, timely and high-quality services, we ask you to:
- provide us with your full name and student ID whenever you contact us
- ensure that your contact details in university systems are up to date
- if you are an enrolled student, please use your student account when emailing the service
- where possible, provide us with at least 24 hours’ notice of a cancellation to an appointment or the need to reschedule
- respond in a timely manner to any requests for information which can help us assess your support needs
- contact us if you feel that there is an issue with your support and work with us to resolve the matter
- treat staff within the Inclusion and Disability Service with courtesy and respect