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Mediation

Mediation services

What is mediation?

The University has a pool of trained mediators who may be able to help resolve complaints or other disagreements and problems at an early stage.

Students can request mediation at any time they have a complaint or dispute. Mediation can often successfully resolve issues quickly and effectively and can avoid the need for students to resort to submitting a complaint through the formal complaints procedure.  However, the mediation service can still be used even while engaged in the formal complaints process.

University mediators are entirely neutral and will not take sides.

How does it work?

If all parties agree to mediation, the mediator will have individual meetings with all those involved. They will decide the best approach to try to resolve the situation. If all parties agree you might meet together with the mediator, or you might continue to have separate discussions. The mediator will aim to help both sides reach an agreement and outcome that everyone is happy with.

If you try mediation and it is not successful, you can still continue with the student complaints procedure.

How do I access mediation?

If you are involved in a dispute where mediation may be helpful, you can:

If everyone involved agrees, Student Case Management will assign a member of staff to act as mediator.

Student Case Management may also suggest mediation to you if you have a complaint that is already being investigated.