Peer assisted learning scheme pledge

We’ll:

treat you with respect and provide a friendly, professional, and efficient peer-to-peer support service
offer our services on an equal basis to all users regardless of:
- gender
- ethnicity
- disability
- race
- sex
- age
- sexual orientation
- religion
- culture
monitor the quality of PAL sessions through developmental observations of PAL leader sessions at least once a year and through student feedback on sessions attended
listen to you and provide advice and guidance to help resolve any queries. This can include making onward referrals to specialist teams on your behalf to ensure you receive the best support possible

Our committed and fully trained PAL leaders work collaboratively with the central PAL team and PAL course leads so we can:

make time to go over difficult material together with other students from a higher year group
provide an opportunity to discuss ides, concerns and ask questions that may seem hard or awkward to ask in lectures, seminars, or tutorials
provide you with an opportunity to gain confidence and make friends
develop a pathway for you to achieve better results in assignments or modules

In order for us to offer relevant, timely and high-quality services, we ask you to:

unless provided with a separate communication channel by your PAL leader(s), communicate any requests for further topics to be covered in your sessions to the central PAL team at [email protected]
attend your PAL sessions on time and have your mobile phone on silent
co-operate and fully engage with PAL leaders
treat everyone in your PAL sessions, including PAL leaders, with courtesy and respect
consider advice from PAL leaders about any suggested referral to other internal or external support services
provide feedback on your PAL sessions through the links shared with you at the end of sessions by your PAL leaders

Peer assisted learning (PAL) scheme pledge