Learner Development pledge

You can access support from our specialist academic and study skills tutors though one-to-one appointments, live workshops and short courses and online resources. You may also meet our academic and study skills tutors during timetabled sessions as part of your degree course.

Our core aims and values

We’ll:

• empower you and place your learning needs at the core of what we do to help you actively reach your full learning potential
• help you to develop long-term study strategies to support you in improving your future assignments and wider approach to studying at university
• foster an inclusive and fair learning environment that’s sensitive to the diverse student population at the University
• proactively engage with institutional strategies and initiatives to shape our provision to be meaningful to you
• commit to offering high quality academic and study skills provision that is at the cutting edge of developments across the higher education sector

Our commitment to you

We’ll:

• treat you with courtesy and respect by offering a friendly, professional, and efficient service
• provide a welcoming, inclusive, and accessible environment where you feel valued
• discuss your learning goals and circumstances with you, offering an individual, student-centred, holistic service around your learning preferences and needs
• ensure our services are delivered by qualified staff, who regularly update their specialist knowledge of academic and study skills support
• offer you innovative and sector-leading support, which is underpinned by your feedback
• work with other teams and academic colleagues to ensure our provision meets your needs, including attempting to resolve any issues you may raise
• provide you with an honest appraisal of the degree to which we can help, referring you to other sources of guidance if we can’t help you
• communicate with you using appropriate university systems, ensuring the information is in an accessible format and provided in a timely manner. For example, we’ll respond in order of receipt within four working days, once we’ve received all required information, if you make a request through our writing feedback service.

Your commitment to us:

In order for us to offer relevant, timely and high-quality services, we ask you to:

• treat staff within the academic and study skills team with courtesy and respect
• use your student email account when contacting our service, alongside providing your full name and student ID in all communications with us
• familiarise yourself with the range of study help and resources available by looking at our website
• contact us if you’re not sure if we’re the right team to help you 
• actively engage with our support by thinking about how you can use our guidance in other contexts, such as in other assignments you are working on; ask us if you need more help or clarification to do this
• advise us as far ahead as possible if you need to cancel, postpone, or amend a booking, so we can offer these to other students
• aim to ask for support in plenty of time to ensure you will have the time and space to make the most of any guidance, support, or suggestions that we make
• contact us if you feel that there is an issue with your support and work with us to resolve the matter
• respond in a timely manner to any requests for information that can help us assess your support needs. There will be a delay to our response if the necessary information is not supplied when requested.