Cambridge

Accommodation reception

8am – 10pm Monday to Friday and each Saturday 8.30am – 4pm

Phone number: 0161 247 1400

Email: [email protected]

Internet

Glide Gigabit service is superfast and is included in the hall’s fees. It’s possible to connect up to 25 devices with Glide’s free ‘Home Network’ service, which allows your devices to connect to each other, whilst remaining private from your neighbours.

Glide provides both wired and wireless internet access in your room. The Glide Gigabit service will deliver speeds of:

• up to 1Gbps on the wired connection
• up to 250Mbps on the wireless service

You can visit Glide’s help and support page, which offers lots of useful guides to support you getting online at https://my.glidestudent.co.uk/support

It is easy to register and get connected, but if you need support at any stage, Glide’s Service Desk is open 24 hours a day, 365 days a year and will be happy to help. You can make contact via:

• Email: [email protected]
• Tel: 0333 123 0115

Laundry

Cashless washing machines and dryers are located in the courtyards and next to reception. Laundry rooms are open 24 hours a day, seven days a week.

The Circuit app is also available and provides an easy way to track your machine use. Learn more about the Circuit app.

Fire evacuation

There are two different stages to the fire alarms.

Standby alarm

A fire detector outside the immediate vicinity has been activated. You are in no immediate danger and so there is no need as yet, to evacuate the building. If you are in bed, it is sensible to get up, get dressed and be ready to evacuate.

Full alarm 

You must evacuate the building and assemble outside.

In the event of a fire alarm being raised you should evacuate promptly to the assembly point in All Saints Park.

Failure to evacuate your accommodation building when instructed may result in disciplinary action being taken against you under the ‌student code of conduct.

If widespread evacuation is necessary, security will instruct you where to move.

If you hear the fire alarm sound in another flat, please inform security immediately. You are safe to remain in your own flat but may evacuate if you wish.

Living with students under the age of 18 years old

Students should be aware that we will have under 18 students living in halls. If this causes an issue for you please email [email protected].

Students who are under 18 when they check in will be contacted directly by the ResLife Team who will discuss specific advice and support.

Maintenance repairs

Please report any maintenance issues to [email protected] In an emergency, such as loss of all water or power, floods, gas leaks or persons trapped in lifts please go directly to the accommodation reception or telephone 0161 247 1400.

Flat inspections

You are responsible for keeping the communal areas of your flat and your bedroom clean and tidy.

All areas of your house or flat, including your bedroom, will be inspected once per term and the dates will be emailed to you. The inspection is to check for cleanliness, health and safety and damages. If an area of your home fails its inspection due to cleanliness, you will be given 48 hours to clean the area, after which a second inspection will be carried out. If your flat fails the second inspection, then a cleaning contractor will be brought in and the cost of this will be passed on to you and your flatmates.

Cleaning equipment

There are shared living and kitchen facilities in Cambridge. Each flat will be provided with a dustpan and brush, vacuum cleaner, iron and ironing board.

Support and advice

The Residential Life team is there to offer you support and advice on any issues you may experience during your stay. If you would like a confidential drop-in session, contact your accommodation reception or alternatively email [email protected].

Doctors

As a student living at Manchester Met you must register with a local doctor in order for you to receive treatment for any illness while you are at university. Your closest doctor’s surgery is The Arch Medical Practice. You can find other doctor’s surgeries using the NHS Service Search.

Dentists

It important to register with a local dentist when living at Manchester Met. You can find other dental surgeries using the NHS Service Search. You may also be eligible for discounted NHS dental charges by applying for a HC2 or HC3 form, learn more about the NHS Low Income scheme here .