Our supporter promise

Your donations fund transformational awards and projects that directly benefit our students and staff.

We’re committed to fundraising honestly and transparently. We’re registered with the Fundraising Regulator and we follow best practice, including the regulator’s Fundraising Promise.

Through our supporter promise, we’re dedicated to excellence in the following areas.

Committing to high fundraising standards

• We adhere to the Code of Fundraising Practice

• We ensure that all fundraisers, volunteers and third parties comply with the Code of Fundraising Practice – and our supporter promise

• We comply with all laws for charities and fundraising

• We display the Fundraising Regulator badge on our fundraising material, to show we are committed to good practice

Being clear, honest and open

• We tell the truth and we do not exaggerate

• We do what we say we are going to do with the donations we receive

• We are clear about who we are and what we do

• We clearly explain how you can make a gift and change a regular donation

• When third parties fundraise on our behalf, we make the relationships and financial arrangements transparent

• We can explain our fundraising costs and show how they are in the best interests of our cause

• We have a simple, accessible complaints process

• We provide clear, evidence-based reasons for our decisions on complaints

Being respectful

• We respect your rights and privacy. Your data is safe with us, and we’ll never sell your data to third-party organisations

• We store your personal details in line with our alumni and supporter data protection statement

• We will not put pressure on you to make a gift. If you do not want to give or wish to stop giving, we’ll respect your decision

• We have a procedure for fundraising with people in vulnerable circumstances

• Where the law requires us to, we’ll get your consent before we contact you to fundraise

• If you do not want us to contact you in a particular way, we will not. We work with the Telephone, Mail and Fundraising Preference Services to ensure this

Being fair and reasonable

• We treat donors, supporters and the public fairly, showing sensitivity and adapting our approach depending on your needs

• We take care not to use images or words that intentionally cause distress or anxiety

• We take care not to annoy or disrupt the public

Being accountable and responsible

• We manage our resources responsibly

• We consider the impact of our fundraising on our donors, supporters and the public.

• If you’re unhappy with anything we’ve done while fundraising, you can contact us to make a complaint. We listen to feedback and respond to all compliments and criticisms.

• Our complaints procedure advises you how to contact the regulator if you feel our response is unsatisfactory

• We monitor and record the number of complaints we receive each year. We share this data with the regulator on request