Technical support for Health and Education students

Here you will find the latest information on equipment loans and returns, appointments and support from Health and Education technicians.

Get technical support

Here you will find the latest information on equipment loans and returns, appointments and support from the Health and Education technical teams.

If you need any technical help and support after your classes or you need to borrow equipment to help you with your project work, please contact the technical team for your area. 

Health and Education

Health and Education Resource Centre

  • What is the Brooks Resource Centre?

    Our dedicated Resource Centre team provide a broad range of support and resources to staff and students throughout the Faculty of Health and Education:

    • A selection of art and stationary consumables.
    • Audio-visual equipment including digital voice recorders, cameras and tripods.
    • Provision for editing and copying video materials.
    • Access to the CAVE (Cave Automatic Virtual Environment) and Class VR Goggles (a virtual reality environment).
    • Specialist resources for Physiotherapy, Speech and Language Therapy, Psychology and Postgraduate Research.
    • Uniforms for Health Professions and Nursing.
    • Preparation, setting up and clearing away of specialist spaces.
    • Bookable inside and outside space.  The Resource Centre comprises of four zones: one area with dedicated desktop computers, a wet area suitable to host craft/art activities, a carpeted area furnished with comfortable seating and a group study area. The Balcony measures 237 metres squared, equipped with outdoor furniture, surrounded by an array of greenery.  You can drop in to use the space or book the whole space for an event.  Email: [email protected]

    Please use Connect2 for all bookings, which require a minimum of 24 hours’ notice for room bookings and collections to ensure availability. 

    For more information or for answers to any queries you may have, please email the team: [email protected]  or call the helpline on 0161 247 2544. 

  • What equipment can I get from the Resource Centre?

    A wide variety of equipment and lockers are loaned via our 24/7 online Connect2 booking system which you can collect by appointment from the Technical Services counter​ (2nd Floor in the Brooks building), or out of hours from a resource centre locker, including: 

    • Speech & Language Assessments
    • Speech and Language Resources
    • Physiotherapy Bone kits
    • Camcorders and tripods​
    • Digital Voice Recorders
    • Portable Projectors​
    • General class packs ​
    • Tally Counters and Stopwatches​
    • Drama/media for Digital performance​
    • Desk and PC spaces
    • Drop-off and pick-up lockers

  • I need to collect my uniform, how do I do this?

    We run the supply of Nursing, Physiotherapy, Healthcare Sciences and Speech & Language Therapy uniforms, as well as offering:

    • Fitting service
    • Maternity wear for Nursing students
    • Exchanges ​
    • Uniform Recycling Scheme

    ​To arrange uniform bookings and collections, please submit a request through Assist and select the Technical Services button for all uniform enquiries. 

  • I ordered something from the eStore, how do I collect it?

    Physiotherapy name badges and AIMS manuals are purchased from our eStore.

    Please raise a ticket for any uniform queries. 

    If you need any support collecting your items, please email the team: [email protected]  or call the helpline on 0161 247 2544.

  • What support can I receive from the Resource Centre?

    We offer a range of digital and media-related technical support, which can all be accessed by contacting the Resource Centre: [email protected] , including:

    • Podcasts
    • Flat 330​
    • AR & VR / Class VR Goggles / CAVE
    • Psychology Simulation scenarios​
    • Speech & Language Assessment Briefs​
    • Speech & Language Video Vivas​
    • External client videos for teaching ​
    • Research Projects ​
    • Education Moderation Exams​
    • Editing, Voiceovers and formatting​
    • Social Work Simulation scenarios​
    • Demonstrations and training on equipment use, SWIVL, 360 Camera, GoPros Video cameras, tripods and digital voice recorders​

    All requests must be made in advance with at least 48 hours notice. Bookings must be made to use our specialist spaces or equipment, using Connect2 or email us for support.

Nutrition

  • What teams make up Food and Nutrition?

    Technicians in our Food and Nutrition team support you within the following areas: 

    • Food Science
    • Food Development

    Our Food Safety Laboratory in Microbiology can be used in shelf life studies to assess the microbiological load of products made in our areas.

  • I am a Food Science student, how can I access specialist spaces?

    Our Food Science Laboratories consist of a food safety laboratory, a food biochemistry laboratory and a research biochemistry laboratory. Within these areas, you can perform microbiological testing on food products, PCR identification of allergens and species, HPLC testing for chemical composition and a full range of nutritional analyses.

    Bookings must be made at least 24 hours in advance. Please email [email protected] to prebook any slots to use our technical spaces.

  • I am a Food Development student, how can I access specialist spaces?

    Our Food Development Laboratories cover the practical areas where students can work on product development, they can then use the Physical Testing Laboratory to measure the physical properties of foods such as texture, colour, crumb structure and viscosity. The food products can then be consumer tested in our Sensory Suite that has been designed to British Standards.

    Bookings must be made at least 24 hours in advance. Please email [email protected] to pre book any slots to use our technical spaces.

  • I want to use the technical spaces, how do I do this?

    Bookings must be made at least 24 hours in advance. Please email the technical team to prebook any slots to use our technical spaces: [email protected]

  • I need technical advice, who can I speak to?

    We are here to help and support you with technical advice and equipment loans. Please email the technical team for technical support and advice [email protected]

    You can also visit our Moodle pages.

Print City

  • Where is Print City based?

    Print City is based on Ground Floor, 5 Archway, Turing House, M15 5RL—just behind Birley Campus.   

  • What do I need to do before using the facilities at Print City?

    At PrintCity, we offer several convenient ways to access our 3D printing service.  

    • Submit your 3D print files, exported to STL or 3MF format, along with any specific instructions you have or seek our advice, via email: [email protected]. Our dedicated PrintCity Technical Services team will handle the printing for you, providing a bureau service to ensure your projects come to life seamlessly.  

    • For those who prefer a more hands-on approach, we welcome you to pop into PrintCity in person for an in-depth consultation. Our Technical Services experts will be on hand to offer guidance and insights into your 3D printing needs, helping you achieve the best results for your projects.  

    • If you’re looking to experience 3D Printing hands-on to print projects yourself, we offer the opportunity for students to utilize our FDM (Fused Deposition Modelling) technology directly. Simply book an induction session, typically held on Thursday mornings, by contacting us at [email protected]. Once inducted, you can use our technology on a first-come, first-served basis. This option empowers you to bring your ideas to life with 3D printing while ensuring you have the necessary skills and knowledge to succeed.  

  • When is PrintCity open?

    PrintCity is open for student access 9:00am-4:00pm Monday to Friday excluding bank holidays. 

  • How can I get technical support at Print City?

    Email [email protected] with your query and a member of the team will help direct you to the right support. 

  • I want to book out a 3D Printer, how do I do this?

    PrintCity does not book out 3D Printers. We do, however, offer hands-on access to our FDM (Fused Deposition Modelling) 3D Printers on a first come-first served basis, following an induction. PrintCity is open for student use between 09.00 and 16.00 Monday to Friday, excluding Bank Holidays. Inductions can be requested by e-mailing [email protected]. To use any other type of 3D Printer, or have dedicated access to a specific technology, we can discuss on a case-by-case basis. 

  • How long will it take to 3D Print my project?

    The completion time for your 3D printing project depends on several factors, including the length of our production queue and the availability of technology. Additionally, the size of your print and material use determines the printing time. If your 3D print includes a roof or overhangs, there may be support material that you’ll need to remove during post-processing, which should also be factored in. It’s important to note that your 3D print is rarely finished the next day. We recommend allowing up to a couple of weeks for your project to be completed, especially during busy periods.  

  • Do we pay for 3D Prints?

    Yes—we accept cost codes or payment via the e-store. We will send you a payment link after completion of your project. PrintCity only charges for material use and so the cost of our 3D Prints is low in comparison to industry.

  • Do you turn off the 3D Printers overnight or weekends?

    If a 3D printer is actively working on a project, we do not turn it off in the evening, or at weekends. The time required for 3D prints to complete varies significantly, ranging from just a few minutes to as long as a week. The duration depends on various factors. 3D printers are safe to run unattended, therefore, we leave the 3D printer operational until your job is successfully completed. 

  • I would like to attend a 3D Print Workshop—who do I speak to?

    PrintCity offers bespoke 3D Print workshops on different areas of 3D Print, from slicing files all the way through to post-processing and Design for Additive. We offer these to all areas of the university- cross faculty. If you think your course or unit might benefit from one of these bespoke workshops, then ask your tutor to contact [email protected] 

  • I have multiple 3D Print Projects to Print. Can I use multiple machines or send you multiple files to 3D Print?

    If you have been inducted and wish to use more than one 3D Printer at a time, then we would ask that you check with a member of Technical Services staff first as availability depends on capacity. If you have multiple projects to e-mail us, then we would ask you to group them into as few e-mails as possible and be clear with your print instructions.