There are 2 timescales for responding to SARs, depending on the nature of your request:
- The standard timescale is one month.
- If your request is complex, involves a high volume of data, or if we receive a number of requests from you, we may extend the timescale by a further two months (to a maximum of 3 months in total).
We will let you know within one month of receiving your request if we need to extend the timescale and explain why.
If we need to ask you for clarification or more information because your request is broad or vague, or we cannot identify the information you are seeking, the timescale will not commence until we receive this information from you.
Generally, the broader your request, or the more information you ask for, the longer it is likely to take. For example, emails are often unstructured, informal, and contain complex third party personal data; it is likely to take much longer to process email data than it would to provide a copy of your staff/student file. We must also take into account the number of requests the University is dealing with at the time; it is not possible to prioritise one individual’s request above others, although requests which are limited in scope, clear and focussed are likely to be processed more quickly.
You should not expect to wait any longer than one month for simple, low volume requests; or three months for higher volume and complex requests.